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How do I return an item purchased online?
Return Policy:
If you are not completely satisfied with your purchase or gift for any reason, please return it to A World Away using the following guidelines:
- Use the shipping carrier most convenient for you, and send the package to the following address:
A World Away
987 Atlantic Blvd.
Atlantic Beach, FL 32233
- When we receive your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes.
- Shipping fees are non-refundable.
- If you have questions on the return policy, email Customer Assistance at aworldawayinc@bellsouth.net or call 904-247-4411
Can I exchange an item purchased online for another item?
Exchange Policy:
- Exchanges are handled as a return and reorder.
- Use the shipping carrier most convenient for you, and send the package to the following address:
A World Away
987 Atlantic Blvd.
Atlantic Beach,FL 32233
- When we receive your exchange item, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes.
- Shipping fees are non-refundable.
- If you have questions on the exchange policy, email Customer Assistance at aworldawayinc@bellsouth.net or call 904- 247-4411
What if my purchased item arrives damaged?
Damage Policy
- Email Customer Assistance at aworldawayinc@bellsouth.net or call 904-247-4411for assistance with your damage claim.
- Please reference your order number in your communication.
I have other questions. Whom should I contact?
If you have any questions about our return, exchange, or damage policies, please contact A World Away by email at aworldawayinc@bellsouth.net, or call 904-247-4411 between 8:00am and 4:30pm Eastern Standard Time (if no one is available, please leave a message with your name, order reference number, and your phone number and we will call back as soon as possible).
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